Repair/replacement can be made for products procured from Enetek Power Group Pte Ltd.

The RMA form has to be completely filled out by the customer and electronically submitted to Enetek Power Group service centre. No repair/exchange of defective units will be processed unless the RMA form has been filled out as required.

Faulty units should only be returned to the following address freight prepaid within 30 days upon RMA approval.

Enetek Power Group service centre will proceed with the repair/replacement process as soon as possible but the delivery is dependent on local conditions. 

Should the faulty unit not be returned to the Enetek Power Group service centre within 14 days after receiving the replacement unit, Enetek Power Group will have the prerogative to invoice the replacement unit.

Enetek Power Group requires pre-authorization for the return of all products. Products not authorized for return shall be sent back at customer’s expense. Enetek Power Group will not be liable for any loss of or damage to unauthorized return items.

Enetek Power Group will carry out a fault analysis of the returned equipment for quality assurance. Customers shall have no entitlement to a detailed fault report.

Warranty items: one way Freight borne by Enetek power and one way borne by Customer.

Out of warranty items/Fault due to site conditions : Two way Freight and repairing cost borne by the Customer.

(Items beyond economic repairable condition, can be scrapped at factory with approval from Customer)

Items should be packed in good condition and paste the RMA table format  that contain details with multiple serial number and box numbering.

Enetek Power Group Pte Ltd
8 Pandan Crescent
#04-03, Singapore 12846
Attn: Service Centre